Buy with confidence | If you are not pleased with your purchase, you may return it for a full credit according to the conditions stated below.
In summary, we operate a 30 day full refund policy.
Please adhere to the following procedure to ensure a smooth and speedy return process.
Items to be returned are subject to the following:
- Gaskets, chemicals & electrical parts are non-returnable and non-refundable.
- All items must have a return authorization number before being returned.
- All items must be in original packaging and original condition. We will not accept items that show signs of wear, installation, or use.
- All returned goods shipments must have prepaid freight.
- Returned items that are not sellable will be returned at customer’s expense.
- Restocking fees of 15% will be charged on all items returned after 30 days from. Invoice date.
- No parts are to be returned beyond 60 days from invoice date.
- Special Orders for items not in stock are non-returnable and non-refundable.
Order Cancellation Policy - If we receive a cancellation request after your order has been accepted into our order processing system and we are able to physically accommodate your request, there will be no charges unless your order is for more than 100 items. In this case, a 7% re-stocking fee will apply to cover handling expenses.
Cancellations cannot be processed on their scheduled shipment day.
Restocking Policy - Petroil USA reserves the right to restock as well as charge a 15% restocking fee on
all container orders which have been sitting in the warehouse for over 60 days.
Credit Card Charge Backs - You must return merchandise before you receive credit. A credit card charge back issued to us for unreturned merchandise is not acceptable.
Customer is responsible for all risk of loss and damage of products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS, Federal Express or DHL or other Carrier that we may recomend. This is for your protection as well as to ensure quick action on your return.
Lost Boxes - If you feel a box has been lost in transit, please call with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.
Refusing a Shipment - If we receive back a shipment that has been refused you will be charged shipping in directions (to and from you). No credit will be issued except against an exchange for other merchandise.
Damaged Merchandise - If a package sent via has been damaged in shipping and it is evident that the tape, white plastic wrap or labels have been tampered with, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately at +1-305 3948111. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. The additional packaging will jeopardize your claim and keep you from receiving credit for the return.
1. Please contact your Petroil USA Sales Representative by telephone or email.
2. Your Sales Representative will send you a Merchandise Return Label with a Return Authorization Number (RA#).
3. Print this label and fill out your return address in the space provided in the upper-left corner of the label.
4. Mail package to the address that appears on the label.
5. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.